Posts Tagged ‘service’


Business Management & Customer Service : About Performance Management Training Programs


Performance management training programs are essential for building a team environment, and they should focus on creating management that is respected, dependable, approachable and focused. Help pass on the success and values of a business through management training with insight from a business consultant in this free video on running a small business. Expert: Helen [...]

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Abusive Customers: Customer Service Training : Improving Customer Service With Workshops & Seminars

Learn how workshops and seminars can help improve a company’s customer service with expert retail sales management advice in this free online customer service video clip. Expert: Pamela Unruh Bio: Pamela Unruh has been working in the customer service industry for nearly twenty years. She has a great amount of experience on the subject, and [...]

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Ken Blanchard Customer Speaker

Ken Blanchard is Chairman of The Ken Blanchard Companies, a full-service management consulting and training company that he founded in 1979. His coauthored The One Minute Manager® series. Ken has been featured in Time, People, U.S. News & World Report, and numerous other publications. Duration : 0:5:56 Recommended ReadingBusiness Management Training Leads to 21st. Century [...]

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Management Training: Giving Feedback

© 2010 – 2011 Shari Harley http://www.leadershipandsalestraining.com/ Have you ever needed to address a concern with a client, colleague or direct report but you weren’t sure what to say or how to say it? Perhaps you waited, hoping the problem would go away, but it didn’t. It either stayed the same, or got worse. Have [...]

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Customer Service Training Video

http://www.telephonedoctor.com/ MAINTAINING CUSTOMER RELATIONSHIPS Most everyone understands the importance of excellent customer service during the purchasing process. But what happens after the transaction? How do we cement a relationship with customers to move their purchase from merely a transaction into a long-term relationship? This course emphasizes the importance of follow up after the sale and [...]

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