Posts Tagged ‘Relationship’


Customer Relationship Management for the smaller business


Colin Ashurst, Senior Teaching Fellow in MIS at Durham Business School explains why smaller companies are using hard hitting CRM to compete with their larger counterparts. Duration : 0:4:11 Recommended ReadingBusiness Management Training Leads to 21st. Century Business SuccessLaw of Attraction, Power Pause and AbundanceKey Ingredients Of Business Development Training For Extended AchievementI am new [...]

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Avanade Italy – ERM Part1 (Employee Relationship Management)

Roberto Pietra, Avanade European People Director, show how the ERM, (substantially a customization of the classic Microsoft CRM) works and which benefits the adoption of this software has brought to a fast-growing company like Avanade Italy. The term “Employee Relationship Management” (acronym ERM), translate as “management of the relationship with the employees” refers to the [...]

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