Cross-Cultural Management Skills as Competency for Diverse Workforce
Even if employees speak the same language, they may attribute different meanings to their interaction.
Cross-cultural awareness does not necessarily mean that people automatically gain from diversity and increase productivity.
Extra help with negotiation and conflict management skills may still be needed. Many people may have
extensive negotiation experience based on past experience to obtain what we want from the others, however, that experience does not necessarily mean expertise.
Many people use counterproductive tactics in the course of negotiating.
Here is the article in its entirety – along with additional important workplace conflict management information
http://www.mediate.com/acrworkplace/docs/WPS%20News-August%2008.pdf
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